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Q.  My dog had an accident on the rug, what should I do?

A. To avoid permanent changes in the dyes and fibers, it is important to immediately absorb as much of the liquid as possible. Then apply a cleaning solution as recommended by the manufacture and blot the area with white tissue or toweling. This process is continued until all excess solution is removed from the textile. If the area smells of ammonia or shows signs of damage, it will be necessary to have it professional cleaned and possible restored.

Q. What causes dye bleeding?

A. Dye bleeding occurs when a colored fiber loses dye while wet. At least two conditions cause dye bleeding; the first is defective dye or dyeing method. This condition is produced during manufacturing and produces defects not visible during purchase. The second condition is caused by use, including, sunlight, fumes, common chemicals, pet residues, etc. that all weaken dyes over time. Once the dyes are weakened, they may run or bleed during cleaning. To minimize this type of damage, a rug or carpet exhibiting signs of dye weakness will be pre-tested to indicate any potential problems.


Q. Why is the fringe on my rug darkening and wearing so quickly?

A. Rug fringes are prone to some deterioration with normal use due to the fiber content of the fringes (usually cotton), their loose or low twist and their open ends. These characteristics make rug fringes susceptible to untwisting and texture loss during normal use- vacuuming, walking, etc. Fringe may require special treatment during cleaning because of cellulosic browning, a natural change over time, and absorption of fugitive dyes from a wet rug. Both of these can be combated with special cleaning techniques, but eventually all rug fringes will wear out from normal use and care and may need to be replaced.


Q. Why does my oriental rug have color variations that appear as horizontal bands?

A. Authentic oriental rugs have many variations because they are hand made rather than machine made. Rugs made by hand will always have certain variations in their surface coloration, density of hand knotting the pile, irregularities in shape along the edges or borders, and differences along the fringes or fringe ends. One of the most common and typical characteristics of real oriental rugs is a beautiful color variation known as “abrash.” These variations may appear as bands or horizontal bars and can vary from very subtle shade differences to distinct or even bold variations in certain colors of the rug. These distinct colorations are not defects at all but are characteristics of the many variables and dye lot differences that went into the original hand made rug

Q.  Is it common for the latex on the back of my rug to have areas of deterioration?

A. Latex is an adhesive material applied by the rug manufacture to anchor tufts to the back, give additional weight, and to hold the backing onto the rug. This latex begins to deteriorate as soon as it’s put into service. This breakdown is caused by gases in the air, floor waxes, traffic, and sunlight. The ingredients of the rubber mixture, as well as, the conditions under which it is used influence the rate of this deterioration. However, the breakdown will occur eventually and may appear in small areas in the form of “bubbles” or separation.


Q. Why did little white knots appear on the surface of my rug after cleaning?

A. White knots are actually knots from the rugs cotton foundation yarns that have worked their way up to the surface of the rug, sandwiched between the pile fibers and thus exposed as part of the pile. The rugs fuzzy surface (pile) is hand knotted onto a foundation of white/off-white fibers. The make this cotton the appropriate length several pieces will be knotted together. When a rug is new, the full length of the pile can obscure these white knots. Over time, however, foot traffic will reveal these knots as well a thorough cleaning. These knots can be made less noticeable with dye sticks suited for oriental rugs, but they should never be cut.


Q. How can I tell if my area rug needs cleaning?

A. Moisten a white towel, then rub the rug to see if any soil is transferred onto the towel. Light brown transferring suggests very light carbon soiling. Dark brown suggests your rug is ready for cleaning. Black tells your Oriental rug is very dirty.


Q. Why shouldn't a wall-to-wall-type carpet cleaner clean my wool area rugs?

A. Since rugs need to go through a cycled wash process with cleaning the rug's entire back and fringe, an actual wall-to-wall-type carpet cleaner can clean only the surface of the rug. Incidentally, hot water should never be used on wool, as it changes the yarn texture.


Q. What if the colors have bled in my Oriental rug?

A. Dyes that are not colorfast can bleed if not set prior to cleaning and restoration. Unfortunately we cannot fix this particular problem. We always test rugs for colorfastness and will not wash a rug that will bleed. Some consumers find some relief by carefully placing the rug for a few days in the summer sun and letting the sun's ultraviolet rays pull out some of the run colors. Caution must be exercised here with exposure to the sun because overexposure can result in faded colors.